High growth outsourced contact centre specialist ResQ looks set to provide its services to central government.
The Hull-headquartered firm has secured a place on the Crown Commercial Services Framework as an approved supplier.
It is one of only 18 companies to be included, and is described as recognition for the bold steps that the company has taken in aligning its capabilities with the needs of Whitehall departments and their agencies, non-departmental public bodies, and devolved administrations.
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Alongside government, NHS bodies, local authorities, police, charities, voluntary and private sector companies also use the framework as a quality guarantee.
Matt Marshall, chief commercial officer at the firm that will become a £50 million turnover entity this year, said the listing is set to “turbocharge ResQ’s growth ambitions”.
“We’ve enjoyed tremendous growth within the last year and this latest accomplishment signals the start of another exciting chapter for our fast-paced business,” he said.
“As we move from strength to strength, we plan to use our thriving client relationships, ever-growing digital capabilities and strong team spirit to inspire further success.”
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Working with the likes of Vodafone, British Gas, Talk Talk, Sky, NPower and Scottish Power has seen the company offer omni-channel customer experiences, through the latest in cloud technology.
Mr Marshall believes the near 2,000-strong team’s ability to serve customers across multiple channels - through one, unified solution – is a key differentiator with the UK Government embracing a digital-first strategy.
Automation and AI-powered tools to simplify the customer and employee experience are also available to ResQ, just over a month on from opening a third location - and second in Hull - within the iconic Hammonds of Hull building.
The four-year framework is split into two, with ResQ in the first “lot”. Companies there come highly recommended in the provision of many contact centre services including service delivery; people; transformational consultancy; facilities and technology.
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